RUHZAAL PERFUMES

TERMS OF SERVICE

Welcome to Ruhzaal Perfumes Trading LLC.

These Terms of Service govern your access to and use of our website, www.ruhzaalperfumes.com, and your purchase of products from us.

By visiting our website, creating an account, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

  1. Company Information

This website is operated by:

Company Name: Ruhzaal Perfumes Trading LLC
Registered Address: Shop No. 4, Hamidiya 1, Ajman, United Arab Emirates
Trade Licence Number: 139092
Email: info@ruhzaalperfumes.com
Telephone/WhatsApp: 00971503694028

Throughout these Terms, “Ruhzaal Perfumes,” “we,” “us,” and “our” refer to Ruhzaal Perfumes LLC.

  1. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website and place an order.

By placing an order, you confirm that the information provided by you is accurate, complete, and current.

  1. Website Use

You may use this website only for lawful personal shopping purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Submit false or misleading information.
  • Attempt to gain unauthorised access to the website or its systems.
  • Copy, reproduce, resell, or commercially exploit website content without our written permission.
  • Upload viruses, malicious code, or any material that may damage the website.
  • Interfere with the security or proper operation of the website.

We may restrict or suspend access to the website where we reasonably believe these Terms have been violated.

  1. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, images, sizes, prices, and other information are accurate.

However:

  • Product colours and packaging may appear slightly different depending on the screen, lighting, photography, or packaging updates.
  • Fragrance perception, performance, projection, and longevity may vary depending on skin type, climate, application, storage conditions, and individual perception.
  • Fragrance notes are provided as a general description and may be experienced differently by each person.
  • Minor packaging changes may occur without affecting the quality or quantity of the product.

Where a material difference affects an order, we will contact the customer before dispatch or offer an appropriate solution.

  1. Prices and VAT

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices will clearly indicate whether UAE Value Added Tax is included, where applicable.

Delivery fees and any additional charges will be shown during checkout before the customer confirms the order.

We may change product prices at any time. Any price change will not affect an order that has already been confirmed and paid, except where there is an obvious pricing or system error.

  1. Orders

Placing an order through the website is an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, or WhatsApp. An order is accepted once payment is approved and the order is confirmed for processing.

We reserve the right to reject or cancel an order for reasonable grounds, including:

  • The product is unavailable.
  • Payment was not authorised.
  • The delivery information is incomplete or incorrect.
  • Fraud or unauthorised activity is suspected.
  • There is an obvious pricing, product, or technical error.
  • The order cannot legally or safely be delivered to the selected location.

Where we cancel a prepaid order, the amount paid for the cancelled item will be refunded through the original payment method, subject to the payment provider’s processing time.

  1. Payment

Available payment methods will be displayed during checkout and may include card payment, digital payment, cash on delivery, or other approved payment options.

Customers must provide accurate billing and payment information.

Online payments may be processed by a third-party payment service provider. We do not normally store complete debit or credit card details on our own systems.

The customer is responsible for ensuring that the payment method used is valid and authorised.

  1. Delivery

We currently deliver to locations shown as available during checkout.

Estimated delivery periods are provided for guidance and may be affected by:

  • The customer’s location.
  • Courier availability.
  • Public holidays.
  • Weather or road conditions.
  • Incorrect or incomplete delivery information.
  • Events outside our reasonable control.

Customers must provide a complete address and reachable telephone number.

We are not responsible for delays resulting from incorrect information provided by the customer or unsuccessful delivery attempts caused by the customer’s unavailability.

Delivery fees, free-delivery thresholds, and estimated delivery periods will be displayed on the website or during checkout.

Please refer to our separate Shipping Policy for further details.

  1. Order Inspection

Customers should inspect the package as soon as it is delivered.

Any damaged, leaking, incorrect, defective, or missing product should be reported to us within [24/48 hours] of delivery, together with:

  • The order number.
  • Clear photographs or videos of the package.
  • Photographs of the product and batch code.
  • A description of the issue.

Customers should not dispose of the product or its original packaging until the complaint has been reviewed.

  1. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Refund and Return Policy and applicable UAE consumer-protection requirements.

For hygiene, safety, and product-integrity reasons, opened or used perfumes, perfume oils, bakhoor, oud muattar, body mists, cosmetics, and other personal-use products may not be eligible for return due only to a change of mind.

This restriction does not remove any legal rights available to customers where a product is defective, damaged, incorrectly supplied, expired, counterfeit, or materially different from its description.

Approved refunds will normally be issued through the original payment method. Bank and payment-provider processing periods may apply.

Delivery charges may be non-refundable unless the return results from our error or from a defective or incorrectly supplied product.

  1. Cancellations

Customers should contact us immediately to request cancellation.

An order may be cancelled before it has been processed or handed to the courier.

Once an order has been dispatched, cancellation may not be possible. The customer may need to follow the applicable return procedure after delivery.

We reserve the right to cancel orders in the circumstances described in Section 6.

  1. Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers may be subject to additional conditions.

Unless otherwise stated:

  • Only one discount code may be used per order.
  • Discount codes cannot be exchanged for cash.
  • Discount codes cannot normally be applied after an order has been placed.
  • Promotions are available for a limited period or while stocks last.
  • Certain brands, products, or delivery charges may be excluded.
  • Free gifts may not be exchanged or refunded separately.

We may cancel or refuse a promotion where it has been used fraudulently or contrary to its stated conditions.

  1. Gift Cards and Store Credit

Where gift cards or store credit are offered, their validity period, usage conditions, and restrictions will be stated when issued.

Gift cards and store credit cannot normally be exchanged for cash unless required by applicable law.

Lost, stolen, or incorrectly used gift cards may not be replaced where the customer cannot provide sufficient proof of purchase or ownership.

  1. Product Use and Safety

Customers must follow all safety instructions provided on the product, packaging, or website.

Perfumes, perfume oils, body mists, bakhoor, oud muattar, and related products should be used only for their intended purpose.

Customers should:

  • Keep products away from children.
  • Avoid contact with the eyes.
  • Keep flammable products away from flames, heat, and ignition sources.
  • Discontinue use if irritation or an adverse reaction occurs.
  • Seek medical advice where necessary.
  • Use incense and burning products only in suitable, ventilated areas and on heat-resistant surfaces.
  • Never leave burning products unattended.

Customers are responsible for checking product ingredients and suitability before use, particularly where they have allergies, sensitivities, respiratory conditions, or other health concerns.

Product information on the website is not medical advice.

  1. Customer Accounts

Customers may be able to create an account to manage orders and personal details.

You are responsible for:

  • Keeping your login information confidential.
  • Preventing unauthorised access to your account.
  • Informing us promptly if you believe your account has been compromised.
  • Ensuring that the information in your account remains correct.

We may suspend an account where fraudulent activity, misuse, or a security risk is reasonably suspected.

  1. Reviews and Customer Content

Where customers submit reviews, photographs, comments, or other content, they confirm that the content:

  • Is truthful and based on their genuine experience.
  • Does not infringe another person’s rights.
  • Does not contain unlawful, abusive, discriminatory, defamatory, or misleading material.
  • Does not contain viruses, spam, or promotional material unrelated to the product.

We may moderate or remove content that violates these requirements.

By submitting content, you grant us permission to display and use it for website, customer-service, and marketing purposes, subject to applicable privacy and data-protection requirements.

  1. Intellectual Property

All content on this website, including the Ruhzaal Perfumes name, logo, product presentation, designs, text, photographs, graphics, videos, and website layout, is owned by or licensed to Ruhzaal Perfumes LLC.

You may view and use the website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, publish, modify, sell, or commercially use our content without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

  1. Third-Party Services and Links

Our website may contain links to courier companies, payment providers, social media platforms, or other third-party services.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for third-party websites or services outside our reasonable control. Customers should review the applicable third-party terms before using those services.

  1. Personal Information and Privacy

We collect and process personal information according to our Privacy Policy and applicable UAE data-protection requirements.

Personal information may be used to:

  • Process and deliver orders.
  • Receive payments.
  • Communicate with customers.
  • Handle returns and complaints.
  • Prevent fraud.
  • Improve our products and services.
  • Send marketing communications where consent or another lawful basis applies.

Please read our Privacy Policy for complete information about how we collect, use, store, and protect personal information.

  1. Website Availability

We aim to keep the website available and accurate, but uninterrupted access cannot be guaranteed.

We may temporarily suspend or limit the website for maintenance, security, updates, technical problems, or circumstances outside our reasonable control.

We will make reasonable efforts to restore service and minimise disruption.

  1. Limitation of Liability

Nothing in these Terms excludes or limits any responsibility that cannot legally be excluded under UAE law.

To the extent permitted by applicable law, Ruhzaal Perfumes LLC will not be responsible for indirect or consequential losses arising from:

  • Misuse of a product.
  • Failure to follow product instructions or warnings.
  • Individual fragrance preferences or expectations.
  • Customer-provided incorrect information.
  • Unauthorised use of a customer account.
  • Third-party websites or services.
  • Events outside our reasonable control.

Any limitation in these Terms will be applied fairly and consistently with the customer’s mandatory rights under UAE law.

  1. Force Majeure

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transport disruption, courier interruption, internet failure, labour disruption, public emergencies, or supply-chain interruption.

We will take reasonable steps to communicate material delays and provide an appropriate solution where possible.

  1. Complaints and Dispute Resolution

Customers should first contact us so that we can try to resolve any complaint directly.

Customer Service Email: [Insert Email]
Telephone/WhatsApp: [Insert Number]
Business Hours: [Insert Business Hours]

Please provide your name, order number, contact details, and a clear description of the issue.

Nothing in this section prevents a customer from contacting the relevant UAE consumer-protection authority or exercising any right available under UAE law.

  1. Governing Law and Jurisdiction

These Terms are governed by the applicable federal laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Ajman.

Any dispute that cannot be resolved amicably will be submitted to the competent courts of the United Arab Emirates, subject to any mandatory consumer rights or jurisdictional requirements under applicable law.

  1. Changes to These Terms

We may update these Terms when necessary to reflect changes to our website, business operations, services, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the date they are published and will not unfairly remove rights relating to orders already accepted.

  1. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

  1. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and any additional conditions shown during checkout, form the agreement between the customer and Ruhzaal Perfumes LLC regarding website purchases.

 

  1. Contact Us

For questions about these Terms, please contact:

Ruhzaal Perfumes LLC
Shop No. 4, Hamidiya 1
Ajman, United Arab Emirates

Email: info@ruhzaalperfumes.com
Telephone/WhatsApp: 00971503694028
Website: www.ruhzaalperfumes.com