RUHZAAL PERFUMES

Shipping Policy

Thank you for shopping with Ruhzaal Perfumes LLC. We aim to process and deliver every order carefully and within the expected delivery period.

  1. Delivery Locations

We currently deliver to addresses across the United Arab Emirates.

Customers are requested to provide a complete and accurate delivery address, including:

  • Emirate and area
  • Building or villa number
  • Apartment or office number
  • A valid UAE mobile number
  • Any helpful delivery instructions

We are not responsible for delays caused by incomplete or incorrect delivery information provided by the customer.

  1. Order Processing

Orders are normally processed within 1 to 2 business days after order confirmation.

Orders placed on weekends, UAE public holidays, or outside normal business hours may be processed on the next business day.

Once the order has been prepared and handed over to the courier, the customer may receive a delivery update by telephone, SMS, WhatsApp, or email.

  1. Estimated Delivery Time

The estimated delivery time within the UAE is generally:

  • Ajman, Dubai, Sharjah and Umm Al Quwain: 1 to 3 business days
  • Abu Dhabi, Ras Al Khaimah and Fujairah: 2 to 5 business days
  • Remote areas: Delivery may require additional time

These delivery periods are estimates only. We will make every reasonable effort to deliver orders on time. However, occasional delays may occur due to public holidays, weather conditions, courier operations, high order volumes, or circumstances outside our reasonable control.

  1. Delivery Charges

Orders of AED 200 or above qualify for free standard delivery within the UAE.

For orders below AED 200, the applicable delivery charge will be clearly displayed during checkout before the order is confirmed.

The free-delivery threshold is calculated after applying any discount code or promotional offer.

  1. Cash on Delivery

Cash on Delivery may be available for selected UAE locations.

The customer should keep the correct amount ready where possible. Any Cash on Delivery service charge, if applicable, will be displayed during checkout.

Ruhzaal Perfumes LLC may request order confirmation by telephone or WhatsApp before processing a Cash on Delivery order.

  1. Delivery Attempts

The courier may contact the customer before delivery.

Customers are requested to remain available at the provided telephone number and delivery address.

Where a delivery is unsuccessful because the customer is unavailable, cannot be contacted, refuses the order, or provides an incorrect address, the courier may arrange another delivery attempt.

An additional delivery charge may apply where an order must be delivered again due to circumstances caused by the customer.

  1. Changing the Delivery Address

Please contact us as soon as possible if you need to change the delivery address.

We will try our best to accommodate the request. However, the delivery address may not be changed once the order has been dispatched or handed over to the courier.

Changing the delivery location may result in an additional charge or delivery delay.

  1. Order Inspection

Customers are kindly requested to inspect the outer package at the time of delivery.

Please do not accept a package if it is visibly opened, seriously damaged, or leaking. Where possible, inform the courier and contact us immediately.

After receiving the order, please check the products carefully. Any damaged, leaking, missing, or incorrect product should be reported to us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs or videos of the package
  • Photographs of the affected product
  • A clear description of the issue

We will review the matter and provide a fair solution in accordance with our Refund and Return Policy and applicable UAE consumer protection requirements.

  1. Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer service team.

We will coordinate with the courier and provide you with an update as soon as reasonably possible.

A delay caused by the courier or an event outside our control does not automatically mean that the order has been lost or cancelled.

  1. Incorrect or Undeliverable Address

Customers are responsible for ensuring that all delivery information is correct before confirming the order.

Where an order is returned to us because of an incorrect address, an unreachable telephone number, repeated unsuccessful delivery attempts, or refusal by the customer, the cost of the original delivery and any return or redelivery charges may be deducted from the refundable amount, where permitted by applicable UAE law.

  1. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may not be possible. The customer may need to receive the order and follow our Refund and Return Policy.

For prepaid orders cancelled before dispatch, the approved refund will be processed through the original payment method.

  1. Events Outside Our Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Severe weather conditions
  • Road closures or transport disruption
  • UAE public holidays
  • Government restrictions
  • Courier service interruption
  • Technical or communication failures
  • Public emergencies

In such situations, we will make reasonable efforts to communicate the delay and complete the delivery as soon as possible.

  1. Contact Us

For questions or assistance regarding your delivery, please contact:

Ruhzaal Perfumes LLC
Shop No. 4, Hamidiya 1
Ajman, United Arab Emirates

Website: www.ruhzaalperfumes.com