This Privacy Policy explains how we collect, use, store, and share your information when you visit www.ruhzaalperfumes.com, place an order, contact us, or use our services.

1. Company Information

This website is operated by:

Company Name: Ruhzaal Perfumes LLC
Address: Shop No. 4, Hamidiya 1, Ajman, United Arab Emirates
Website: www.ruhzaalperfumes.com
Email: info@ruhzaalperfumes.com
Telephone/WhatsApp: 00971503694028

In this policy, “Ruhzaal Perfumes,” “we,” “us,” and “our” refer to Ruhzaal Perfumes LLC.

2. Information We Collect

We may collect personal information that you provide when you:

• Place an order
• Create an account
• Contact customer service
• Subscribe to marketing communications
• Submit a review or enquiry
• Participate in a promotion
• Visit or use our website

The information collected may include:

• Full name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase information
• Payment status and transaction details
• Customer service communications
• Product reviews and feedback
• Website usage and device information
• IP address, browser type, and cookie information

We only collect information that is reasonably necessary for our business and website operations.

3. Payment Information

Online payments may be processed through an authorised third-party payment provider.

We do not normally receive or store your complete credit or debit card details. Payment providers may collect and process payment information according to their own privacy and security policies.

We may receive limited transaction information, such as payment confirmation, payment method, transaction reference, and payment status.

4. How We Use Your Information

We may use your personal information to:

• Process and confirm orders
• Receive and verify payments
• Deliver products
• Contact you regarding your order
• Manage returns, exchanges, refunds, and complaints
• Provide customer support
• Prevent fraud and unauthorised transactions
• Maintain website and account security
• Improve our website, products, and services
• Maintain business, accounting, and legal records
• Send promotional messages where permitted
• Comply with applicable UAE laws and regulatory requirements

We will not use your personal information for purposes that are materially different from those explained in this policy without an appropriate legal basis or notice.

5. Legal Basis for Processing

We may process personal information where:

• It is necessary to process and deliver your order
• It is necessary to provide a requested service
• You have provided your consent
• It is required to comply with a legal obligation
• It is necessary to protect our lawful business interests
• It is necessary to prevent fraud or protect the rights and safety of customers and the business
• Processing is otherwise permitted under applicable UAE law

Where processing is based on consent, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect processing that was lawfully completed before the withdrawal.

6. Marketing Communications

We may send promotional emails, SMS messages, or WhatsApp messages where you have agreed to receive them or where otherwise permitted by law.

You may stop receiving marketing communications at any time by:

• Selecting the unsubscribe option in an email
• Replying “STOP” where available
• Contacting our customer service team

Stopping marketing messages will not prevent us from sending necessary communications regarding an order, delivery, payment, return, or customer-service request.

7. Cookies and Website Information

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember shopping-cart items
• Remember account or language preferences
• Understand how visitors use the website
• Improve website performance
• Prevent fraud and protect website security
• Support advertising and marketing activities

You may manage or block cookies through your browser settings. However, disabling essential cookies may affect the operation of certain website functions.

Where required, we will request your permission before using non-essential cookies.

8. Sharing Your Information

We may share necessary personal information with trusted service providers, including:

• Courier and delivery companies
• Payment service providers
• Website hosting providers
• E-commerce platform providers
• IT and security service providers
• Customer communication providers
• Accounting and professional advisers
• Marketing service providers
• Government, regulatory, judicial, or law-enforcement authorities where legally required

These parties should only receive the information reasonably necessary to perform their services.

We do not sell or rent customers’ personal information to third parties.

9. Courier and Delivery Services

To complete a delivery, we may share your name, telephone number, address, order reference, delivery instructions, and payment collection status with the selected courier.

Courier companies may contact you directly by telephone, SMS, or WhatsApp to arrange delivery.

Courier companies may process your information according to their own privacy policies and legal obligations.

10. International Data Transfers

Some of our website, payment, cloud, communication, or technical service providers may operate or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is transferred and protected in accordance with applicable UAE data-protection requirements.

11. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against:

• Unauthorised access
• Loss or theft
• Accidental destruction
• Misuse
• Unlawful disclosure
• Unauthorised alteration

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account password and should not share login details with another person.

Please contact us immediately if you believe your account or personal information has been compromised.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service
• Manage returns, refunds, and complaints
• Maintain accounting and transaction records
• Prevent fraud
• Resolve disputes
• Meet legal and regulatory requirements
• Protect our lawful business interests

When personal information is no longer reasonably required, we may securely delete, anonymise, or restrict access to it.

13. Your Privacy Rights

Subject to applicable UAE law and any lawful exceptions, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction or stopping of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request the transfer of eligible personal information
• Ask for information regarding how your personal data is processed
• Submit a complaint regarding the handling of your information

We may request reasonable proof of identity before responding to a privacy request.

Certain information may need to be retained where required by law, for accounting purposes, fraud prevention, legal claims, or the completion of an existing transaction.

14. Customer Accounts

Customers may review or update certain personal details by logging into their website account.

Customers should ensure their account information is accurate and current.

You may contact us to request the closure of your account. Closing an account will not necessarily require us to delete information that must be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes.

15. Children’s Privacy

Our website and products are not specifically directed towards children.

Customers placing an order should be at least 18 years old or have the permission and supervision of a parent or legal guardian.

We do not knowingly collect children’s personal information for marketing purposes.

Where we become aware that personal information was provided by a child without appropriate permission, we may delete or restrict the information where reasonably possible and legally required.

16. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policy of any third-party website before providing personal information.

17. Social Media and Reviews

Where you contact us through Instagram, Facebook, WhatsApp, or another social media platform, the platform may also collect and process your information according to its own privacy policy.

Where you submit a product review, comment, photograph, or other public content, the information may be visible to other website users.

Please avoid including sensitive or unnecessary personal information in public reviews.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• UAE legal requirements
• Our website or services
• Payment or delivery arrangements
• Technology and security practices
• The way we process personal information

The updated policy will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy periodically.

19. Complaints and Questions

If you have a question, concern, or complaint about how your personal information is handled, please contact us first so that we can review and respond to the matter.

Please provide sufficient details to help us understand your request.

Nothing in this policy prevents you from exercising any rights or submitting a complaint to a competent UAE authority where permitted by applicable law.

20. Contact Us

For privacy-related questions or requests, please contact:

Ruhzaal Perfumes LLC
Shop No. 4, Hamidiya 1
Ajman, United Arab Emirates

Website: www.ruhzaalperfumes.com